Refund policy

MAREN CLARKE — RETURN & REFUND POLICY

Please note: we do not offer free returns; return shipping charges apply.

Can I return my order? Yes. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order, provided the order meets all of the following conditions:

  1. The order still contains all parts and components, and the packaging arrives as it was shipped with the product.
  2. Only normal handling of the product is evident; breakage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process is started.
  4. Any defect is reported to us immediately after receipt.
  5. We reserve the right to charge the customer for return shipping costs.
  6. The return is processed within 7 business days and, if the conditions are met, formally acknowledged within that period.

*We reserve the right to refuse returned items where there is evidence they have been used or damaged through no fault of ours.

How do I return my order? If your order meets the conditions above, start the return by emailing support.marenclarke@gmail.com. Please make sure the email includes:

  • Order number
  • Reason for the return request
  • A photo of the product (in the case of breakage)
  • Customer full name
  • Customer address

We will then contact you and provide the return address. You, the customer, are responsible for the return shipping costs.

CONSUMER RIGHTS & CANCELLATIONS

Because we operate a fully automated system, orders are processed as soon as they are placed. For this reason, once an order has been dispatched, the shipping process cannot be interrupted or cancelled. Nothing in this policy limits any mandatory statutory consumer rights you may have under the law of your country, state, or province of residence — including, for Canadian customers, applicable provincial consumer-protection legislation.

Orders in transit. Because our products ship from overseas, longer transit times can occur that are beyond our control. If products are already on their way, cancellation is not possible; please wait to receive the goods and then arrange a return in line with the conditions above. You may, of course, tell us in advance that you intend to return an item. To ensure the fastest possible refund, we ask that you send us proof of return shipment.

Refunds. If the return is accepted, we will refund the payments received — excluding delivery costs and any additional costs arising from your having chosen a delivery method other than the cheapest standard option — without undue delay, and no later than fourteen (14) days after the returned goods are received at our warehouse. The refund is issued using the same payment method used for the original transaction, in Canadian Dollars (CAD) unless expressly agreed otherwise; you will not be charged any fee for this refund.

All returns are shipped to our central overseas warehouse at the customer's expense.